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BabyAge Inc. is the premiere online retailer of pregnancy, infant and juvenile products. Born in 1999, the company is headquartered in a 25,000 square foot state of the art warehouse facility in Jenkins Township, Pennsylvania. Our goal at BabyAge is to provide an exceptional online shopping experience and become the one-stop shopping source for parents and parents-to-be. We stock virtually thousands of products at competitive prices, including the hottest new products as well as the tried-and-true favorites from the top brands you know and trust. You can count on us to provide you with the largest selection of high quality, brand name baby bedding, furniture, strollers, car seats, cribs and toys on the Internet. We pride ourselves on offering the best customer service and fastest delivery speed.
Tax Policy
Pennsylvania state residents are subject to sales tax.
Sorry this information is currently unavailable.

Defective Products

BabyAge.com is committed to providing the best quality merchandise and sells only top quality products from reputable manufacturers who stand behind the quality of their products. Most products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box.

We will work diligently with the manufacturer to take care of your service need by arranging part replacements. BabyAge.com reserves the right to replace the defective parts and requests for replacement parts will be processed as quickly as possible. Please note that we are unable to express ship replacement pieces. If a replacement part cannot be obtained, a new item will be shipped.

After 30 days of receipt, BabyAge.com will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

30 Day Satisfaction Guarantee!
If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees. As a courtesy to our customers, Babyage charges a flat rate of $9.99 per item in the continential U.S. and $29.99 per item to Alaska, Hawaii, APO and FPO. Return shipping cost may be significantly more than our flat rate and are the responsibility of the returnee. Please check with your carrier of choice for actual shipping rates prior to contacting Babyage for a return authorization.

“New and unused" means saleable condition, not used, worn, dirty and not washed. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied. This includes, but is not limited to, items requiring assembly that have been assembled and unsealed videos, DVDs and CDs.

Return Conditions
All returns must be received within 30 days of issuance of your authorization. Items must be in saleable condition, free from any damage, and returned in its original packaging. Tagged items must remain attached and inserts that accompany the item need to remain with the product for return acceptance. All documentation, parts and accessories need to be included with the returned merchandise to receive a full refund. Products received without an authorization will be refused.

Return Instructions
When returning an order, we ask that you follow our easy return instructions to expedite transactions.

This policy applies to all orders shipped in the United States. To expedite your return you will need a Return Authorization.

3 - Easy Ways To Contact Us

1. Toll-free at 1(800)222-9243
2. Fax us: (570)706-2459
3. Email us by visiting the following link: http://www.babyage.com/customersupport.aspx

Clearly print your return authorization number to the label affixed to your order receipt and return with your shipment. Returned merchandise should be shipped via UPS or insured Parcel Post to:

BabyAge, Inc.
195 Research Drive
Jenkins Township, PA 18640

Any return shipping costs are your responsibility.

For verification purposes please maintain all tracking information of the returned package.

All gift orders that are returned will be issued for store credit and credit will be valid up to 90 days after credit has been issued. Shipping cost and gift wrapping fees are non-refundable.

Exchange orders will be processed as a new order and released immediately after the returned merchandise refund is credited back to the credit card used at the time of purchase or applied to the new order.

For your security, refunds will be credited back to the credit card used at the time of purchase.

All order refusals after shipment from our warehouse are subject to$10.00 refusal fee and actual shipping cost to and from the shipping address. Our flat rate is voided on all order refusals.

Orders returned due to insufficient addresses will be processed as a refusal but can be reshipped. Normal shipping and handling fees will apply.

Your Refund
Credit Card refunds are issued for unopened merchandise returns that meet Babyage.com return requirements.

Merchandise that has been opened, but in new and unused condition will be accepted for store credit only.

Merchandise credit certificates expire 90 days after its issue date. Credit card refunds can not be issued for non-resaleable returns.

An e-mail notification will be sent once your package has been received, inspected and processed by our returns department. Please allow up to 7 business days for inspection, processing and credit confirmation.

Product Color Discrepancies
Please be advised that all monitors color settings may vary and can affect how colors appear on the viewing screen. Color settings may be cause slight discrepancies and color variations in the product received. BabyAge can not be held responsible for color discrepancies but will make every effort to display product color variations and descriptions. If you are unsatisfied with the color of the product you received, please visit our returns policy for returns and exchange instructions.
Tel: 1(800)222-9243
Hours: Monday-Friday 9AM to 5PM Eastern Time
Email: customerservice@babyage.com

Mailing Address:
195 Research Drive
Pittston, PA 18640

about BabyAge.com

Born in 1999, we are headquartered in a 50,000 square foot state of the art warehouse facility in Wilkes-Barre, Pennsylvania. You can count on us to provide you with the largest selection of high quality, brand name baby bedding, furniture, strollers, car seats, cribs and toys on the Internet. Our goal at BabyAge.com is to provide an exceptional online shopping experience and become the one-stop shopping source for parents and parents-to-be.

  • January 2010:
    #2 Rated Online Baby Retailer (Top 10 Reviews)
  • December 2009:
    Hot 100 - 2010 Best Retail Websites (Internet Retailer)
  • May 2009:
    Top Websites In The Specialty/Non-Apparel Category - #31 (Internet Retailer)
    Top 500 Websites in the US - #280 (Internet Retailer)
  • May 2008:
    Top Websites In The Specialty/Non-Apparel Category - #28 (Internet Retailer)
    Top 500 Websites in the US - #296 (Internet Retailer)
  • November 2007:
    Top Websites In The Childrens/Toys Category - #3 (Internet Retailer)
  • December 2005:
    Top 400 Guide To Retail Websites - #194 (Internet Retailer)
We Are Here To Help

As always, our customer service team is eager to help. Click here to view our Customer Service options.
BabyAge.com is committed to maintaining our customers' privacy. Please read our Privacy Policy for more information.

BabyAge.com Executive Team


Jack Kiefer


Mr. Kiefer possesses a unique combination of business and technical expertise. A veteran of the Internet and e-commerce, Mr. Kiefer is no stranger to start-up businesses. Prior to co-founding BabyAge.com, he was responsible for building the first Fixed Income Trading Intranet for Banc of America Securities as he served as the Vice President of Corporate Securities Trading.

Preceding Banc of America, Mr. Kiefer was Vice President of Technology for iBaby.com, the first e-commerce initiative for iVillage. Mr. Kiefer designed and managed the development of the e-commerce system for iBaby, with his most notable achievements coming with the Advanced Merchandising tools as well as Complete Inventory Management. During Mr. Kiefer's tenure, iBaby revenues increased from $15,000 per month to $500,000 per month over a 6 month period.

He also consulted with several start-up and small businesses on the Internet Development and Business and Marketing Planning. He received his undergraduate degree in Industrial Engineering and his MBA in Entrepreneurial Management/Small Business Consulting from Drexel University.

BabyAge.com Board of Directors


Jack Kiefer

BabyAge.com Chairman,
Board of Directors

Mr. Kiefer possesses a unique combination of business and technical expertise. A veteran of the Internet and e-commerce, Mr. Kiefer is no stranger to start-up businesses. Prior to co-founding BabyAge.com, he was Read More


Cameron K. Brown

BabyAge.com Board of Directors

Cam is President and Founder of King Fish Media, an Inc 2000 custom media company specializing in community-driven communication techniques for both b-to-b and b-to-c customers. King Fish is located inRead More


Paul Cimino

BabyAge.com Board of Directors

Paul, a well-known Internet innovator and leader in e-marketing, currently serves as CEO of Brilig, the world’s first cooperative data marketplace for digital advertising. Previously Paul served as CTORead More


Ned Williams

BabyAge.com Board of Directors

Ned has spent a total of 21 years in private equity investing and has been responsible for dozens of rounds of financing in both early and expansion companies. Ned joined Brook Venture Partners in 1999 as a General PartnerRead More

Press Releases & Featured Articles

December, 2011 Sales-Tax Measures 'to Cost Us Big'
November, 2011 Online retailer sees western expansion
October, 2011 Google Launches Trusted Stores Program
September, 2011 Leading Online Retailer BabyAge.com Expands to Meet Growing West Coast Demand
February , 2011 Exploring On-site Search with eTail, BabyAge.com and MarketingSherpa
November, 2010 BabyAge.com and Google Commerce Search
September, 2010 Video Interview: Jack Kiefer, Babyage.com, on new ways e-retailers must think now
March, 2010 BabyAge.com Raises $15MM to Support Aggressive Growth Plans
December, 2009 Area 'tech'xperts talk hits, misses and wishes
December, 2009 BabyAge.com & Toys For Tots
August, 2009 BabyAge.com: Baby Steps to Success
August, 2009 BabyAge.com Learns to Listen to its Customers
July, 2009 BabyAge.com launches a new interactive registry
June, 2009 LOOKING GOOD: The E-commerce Cluster
June, 2009 BabyAge.com President Jack Kiefer on Successful Online Marketing
June, 2009 Students learn about careers
May, 2009 Steals and Deals: Outlet store prices, baby-product coupons to make moms smile
April, 2009 The key to free
March, 2009 E-Commerce Holding On
February, 2009 Online Retailers Actually Had a Holly, Jolly Christmas
February, 2009 BabyAge Donates Items to Domestic Violence Service Center
January, 2009 While tweaking its search marketing, BabyAge.com drives up Q4 sales 300%
December, 2008 Regulator promises study of price-setting rules that impact e-retailers
December, 2008 Group Hits Manufacturers' Minimum Pricing
December, 2008 Times Leader Reports BabyAge.com Outlet Center – Open for Business
November, 2008 e-business Entrepreneur Visits Wilkes University
October, 2008 BabyAge.com Grows Conversion Rates with New Image-heavy Site Search
September, 2008 BabyAge.com Holds First Annual 5K Stroller Walk/Run & Customer Appreciation Sale
August, 2008 BabyAge.com Adds Joseph C. Sponholz as Chief Operating Officer
August, 2008 Price-Fixing Makes Comeback After Supreme Court Ruling
June, 2008 Local Dot Coms Co-Op for Cross Promotion
May, 2008 BabyAge.com Recognized by Internet Retailer Magazine as number 296 of the Top 500 Websites in the United States based on Annual Sales Revenues
March, 2008 Corporate Ladder-Press Release BabyAge.com Appoints Marty Nealon as Vice President of Merchandising and Operations
March, 2008 Embrace Internet, owners told
February, 2008 BabyAge.com Management Presents at Major Industry Event
February, 2008 Relying on New Jersey Roads, and Fearing Higher Tolls
January, 2008 Local E-Biz Entrepeneurs Getting It Right - Ron Bartizek Business Local
December, 2007 Corporate Ladder-Press Release BabyAge.com Announces New Hires for Analysis and Reporting
November, 2007 BabyAge Ranks No. 3 in Children/Toys category in Future Now Inc Internet Retailer Study
October, 2007 Corporate Ladder-Press Release BabyAge.com Names Julie D. Space Vice President of Marketing and Customer Service
October, 2006 BabyAge.com referenced in Times Leader "Local web retailers are prospering, looking for skilled workers"
August, 2005 BabyAge featured in American Baby Magazine
June, 2005 BabyAge makes Internet Retailer 2005 Edition Top 400 Guide Retail Websites
June, 2005 Citizen's Voice reports BabyAge grand opening
June, 2005 Times Leader reports BabyAge grand opening
February, 2005 BabyAge.com mentioned in Wall Street Journal Online Catalog Critic
November, 2004 Babyage.com moves corporate headquarters from New Jersey to the Wilkes-Barre area
November, 2004 BabyAge.com bringing 75 jobs to area
November, 2003 BabyAge is featured in the Fall Artemis Gift Catalog
March, 2003 BabyAge is featured in the Spring Artemis Gift Catalog
March, 2003 Wire: Fireclick Closes Another Record Quarter in Q1 2003
October, 2002 InStyle Magazine recognizes BabyAge as a great place to shop in the annual Holiday Shopping Guide
January, 2002 WebSide Story: Major E-Commerce Sites Use WebSideStory's Outsourced, Real-Time Analysis Service to Drive Customer Growth
January, 2002 Wire: "OPEN SESAME" White Paper business interoperability
March, 2001 Direct Magazine: From a crawl to a walk at BabyAge.com
February, 2001 InternetWeek: The ability to deliver a vibrant, up-to-date Web site can make or break an e-business
January, 2001 InformationWeek: CRM Makes Online Shopping Personal
November, 2000 ZD Net: ResponseLogic Signs BabyAge.com to Provide Customer Conversion and Retention Tools
October, 2000 Business Week: An Open Sesame for the Whole Web
September, 2000 Business Wire: BabyAge.com to Add Point-of-Purchase Online Product Registration
September, 2000 Business Wire: Technology Drives ActBig 'Next-generation' Group Buying
May, 2000 INTERNET.com: Targeting Moves Beyond the Banner

Northeastern Pennsylvania eCommerce Association

Vintage Tub & Bath is America's largest family-owned retailer of clawfoot tubs. We also offer a wide selection of reproduction bathroom fixtures, faucets, and bath accessories. Currently in our 12th year of operation, we own and occupy a 12,000+ square-foot warehouse (formerly a railroad freight depot) complete with a workshop and a state-of-the-art paint booth. Our staff works diligently to provide you with the best possible service and products.

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